We have an exciting opportunity for a talented individual to join our team and fulfil this role on a full-time basis, working 5 days per week. 

Nottingham Energy Partnership is an award-winning charity specialised in tackling fuel poverty and climate change through home-retrofitting. Working for us has great benefits. As well as competitive pay, good leave-entitlement and access to a generous pension scheme, we strive to create an enjoyable, inclusive and progressive work culture where everyone is supported. 

In return, we are looking for someone with great customer service skills and a passion for helping people in fuel poverty to get the help they need to make their homes and lives more comfortable, healthy, and affordable. 

The ideal candidate 

• Do you want a rewarding position where you can make a positive impact by helping vulnerable people stay warm and healthy in the face of rising energy costs? 

• Do you have experience organising or delivering workshops or presentations? 

• Can you give people friendly advice in person or on the phone?  

• Do you understand what’s required to deliver services on time and to budget? 

• Do you have excellent administrative skills? 

• Do you have a flexible and organised approach?  

If so, we want to hear from you! With flexible working options among an array of benefits, you’ll be supported to grow and thrive in your role. 

About the Role: 

This is a great opportunity for the right candidate to play a significant role in operational delivery of our charitable services. With a focus on delivery of the Affordable Warmth Team, you will work alongside other Project Support Officers to ensure vulnerable householders get easy access to the help they need. As a Project Support Officer, you will be the first point of contact for vulnerable householders - organising meetings to raise awareness of our services, giving advice about the ways people can reduce energy use and living costs, handling enquiries and referrals, helping people access the support they need, finding out and reporting the outcomes.  

Good communication skills are a must, alongside a proactive approach to problem solving. Previous experience in a similar role delivering presentations, providing quality administrative and customer service support would be desirable and would make you a valuable contribution to our small, friendly and dedicated team.  

Employment benefits: 

As an employee of NEP you will be eligible for our attractive package which includes: 

• 24 days annual leave  

• Public holidays  

• Hybrid home working  

• A 5% employer contribution pension (in line with auto-enrolment rules)  

• Staff appreciation days, annual team away day and company social events 

• Employment assistance package 

Closing date: Thursday the 29th of October, 2026 (23:59) 

Please note there may be occasions where we close the advert before the closing date and therefore encourage you to apply as soon as possible. 

Interviews: 

Interviews will be held in the week commencing Monday the 9th of November, 2026. 

How to Apply:

To apply for this position, please download and read the Job Description and Person Specification. When submitting your application, please complete the application form below and email to weronika.bondaruk@nottenergy.com by Thursday 29th of October 2026 (23:59), with ‘Affordable Warmth Project Support Officer’ in the subject line.

In your application form, please highlight how your skills, experience, and responsibilities align with the points outlined in the Job Description and Person Specification. Be sure to provide specific examples to demonstrate your suitability for the role.

Please note, CVs will only be considered alongside fully completed application forms.

If you have any questions or require further assistance, please do not hesitate to contact us via email at weronika.bondaruk@nottenergy.com or call us on 0115 985 9057.

Nottingham Energy Partnership is committed to promoting equality and diversity to people regardless of age, gender, religion, belief, race, sexuality or disability.